A flat monthly plan, part-time or full-time, with no hidden fees or per-project quotes. The minimum is two months, then it’s month-to-month. We scope your needs on a first call and send you real pricing.

Continuity as your product grows.

Q: What exactly is Support & Scale?

It’s ongoing product support: a standing monthly engagement instead of a one-off project or a full-time hire. You send work in, it moves through a queue with senior review, and output ships on a predictable cadence. As the product grows, the engagement grows with it.

Q: How is this different from an agency?

Most agencies scope and price each project separately, and route your work through account managers. With Augment, one monthly plan covers a continuous queue of work, and you talk directly with the people doing it. No middlemen, no new quote every time.

Q: Can I send in unlimited requests?

Within your subscribed capacity, yes, there’s no per-task fee or itemized invoice. Requests move through the queue in priority order, and if the volume consistently outpaces capacity, we’ll tell you honestly and suggest scaling up.

Q: What happens in weeks when I don’t have much work?

The engagement doesn’t force you to invent work. Lighter weeks just mean the queue moves faster, or we help with smaller polish items, audits, or documentation.

Q: Can you support more than one product at once?

Yes, either by splitting one person’s time across products or adding a second person, depending on how much each product actually needs.

Q: Who reviews the quality of what’s delivered?

Senior leadership reviews meaningful deliverables before they reach you, so quality doesn’t depend on who picked up a given task.

Q: Can I try before committing?

Yes, a free 3-day trial. You give us a real task, we deliver real work, and you decide if it's a fit before any engagement starts.

More features, workflows, and users bring more complexity. Augment stays with your product, keeps the context, and supports what comes next as priorities change.

Tell us what you’re building See our work

BeforeAfter

Same product. Steady progress.

Drag across the screen to compare a backlog that keeps waiting with the pace you get once Augment supports the product continuously.

The same product, drag across to compare before and after ongoing support.

The product with ongoing Augment support — The same product, drag across to compare before and after ongoing support.

01
Work piles up between hires
Someone leaves, or you haven’t hired yet, and the backlog just waits. We keep the product moving continuously, with no coverage gap to plan around.
02
You need support across more than one product
Several backlogs, one small team. We add capacity that flexes across products instead of forcing everything through the same one or two people.
03
Your roadmap is unpredictable
Some weeks need a lot of work, some need almost none. A fixed hire doesn’t flex with that. An ongoing engagement does.
04
You don’t want to manage another team
Hiring, retention, career growth, performance reviews, all real overhead. We carry that so you can just brief the work and see it shipped.
05
Freelancers keep losing context between projects
A new freelancer for every project means re-explaining your product every time. A standing partner keeps context, and quality, consistent.
06
The product is outgrowing itself
More features, workflows, and users are adding complexity. Ongoing support keeps the experience clear as it grows, instead of fixing it in one big project later.

Let’s talk

Why continuity beats one-off projects

A project-by-project approach breaks down the moment your roadmap changes. Here’s how ongoing support holds up instead.

Problem

Your needs swing week to week, but a project quote or a fixed hire doesn’t flex with them.

Solution

An engagement that scales with the work. Add capacity when it’s heavy, ease off when it’s not.

Keep my product moving

No surprises. Just consistent
output

Handing over ongoing work is a leap of trust. Everyone on your product is part of Augment and trained in how we work, so quality stays consistent from the first task to the hundredth.

Skills

We filter out 99% of candidates who don’t make the cut in soft skills.

Two people working together at a shared desk

English

Only those who communicate fluently get hired at Augment.

Team expertise

Every engagement is backed by senior leadership, who stay close to the work.

Inside bootcamp

Every newcomer gets 3 months of training before working with their first client.

Sounds good?

Less process. More progress. It starts with one call.

Keep my product moving

How Support & Scale fits your team

We tailor the setup to how much ground you need covered. For most teams it comes down to one of two shapes.

Continuous queue

Send tasks in as they come up, flows, features, audits, and they move through a standing design queue with senior review, no new quote each time.

Product pod

For heavier or multi-product roadmaps, a small pod of design and development with senior oversight covers more surface area in parallel.

Products we’ve helped
ship, fix and scale

Selected work related to the challenge you’re exploring, from focused product fixes to long-term design partnerships.

See all our work

/ 01

Fieldforce

One connected product system across enterprise software, mobile workflows, and sales communication.

How Support & Scale works

Four stages, from the first conversation to a continuous delivery cadence. Hover any stage to see what happens in it.

Discovery

We learn your product, your design system, and how your team already works, so output fits in from the first task.

You get

Product & design system review
Workflow & tooling setup
Scope & priorities

Other ways to work with Augment

Product Design
Improve and simplify an existing product, so the experience is clear, consistent, and easy to use.
See how it works
MVP Design
Turn an idea or early product into a clear, usable, market-ready experience.
See how it works
Team Extension
Extend your product team with the expertise and capacity needed to keep the roadmap moving.
See how it works

Support & Scale questions,
answered.

Short, honest answers, and if we missed one, our team would love to chat.

View FAQs

What exactly is Support & Scale?

How is this different from an agency?

Can I send in unlimited requests?

What happens in weeks when I don’t have much work?

Can you support more than one product at once?

Who reviews the quality of what’s delivered?

What does it cost?

Can I try before committing?

Not sure we’re the right fit?
Try us for 3 days first.

Give us one small task. See how we work, review the result, then decide if you want to continue.

Start your 3-day trial

01
Send us a real task from your backlog.
02
See it move through our process.
03
Review the delivered work against your standards.
04
Decide if you’re ready to make it ongoing.

Continuity as your product grows.

When teams choose Support & Scale

Work piles up between hires

You need support across more than one product

Your roadmap is unpredictable

You don’t want to manage another team

Freelancers keep losing context between projects

The product is outgrowing itself