One senior team to review your product end to end, show you exactly where users get stuck, and hand you a prioritized plan for what to fix first.
We can help.
Support tickets, churn, and a funnel that leaks somewhere — but no one can point to the screen. An audit replaces the guesswork with a screen-by-screen record of what’s broken, how bad it is, and what to do about it. We can help.
After auditing and rebuilding products across a lot of industries, we’ve seen these before. Tell us yours, and we’ll map out what a review would surface.
Analytics show the drop-off, not the cause. We walk the flow the way your users do and mark every point where people hesitate, backtrack, or quit — with the reason next to each one.
Everyone agrees it “needs work,” but there’s no shared list of what. We turn opinions into a ranked set of findings the whole team can act on.
Sign-ups are fine, activation isn’t. We audit the first-run experience step by step and show exactly where the promise breaks.
Each addition made sense on its own; together they’re a maze. We map the information architecture and navigation against how people actually think about the tasks.
You know there are issues; you can’t scope them. We test against WCAG 2.2 and established heuristics and hand back a defect list with severity ratings.
Before you commit budget to a redesign, you want to know what’s genuinely wrong and what’s fine. The audit draws that line.
Internal teams are too close to see it. Freelancers send a deck of opinions. Big agencies deliver a report nobody reads. So the real problems stay vague — and the redesign starts without knowing what it’s fixing.
A freelancer sends a slide deck of personal opinions.
Findings tied to recognised heuristics, WCAG 2.2, and how your own users behave in the flow.
We look at your product from three angles and merge the findings into a single ranked plan. The depth on each depends on where it hurts — we’ll agree that on the first call.
We evaluate every core flow against established usability principles — visibility of system status, error prevention, consistency, and user control.
We map how the product is organised and how people move through it, against the jobs they’re actually trying to get done.
We check the experience against accessibility guidelines and platform conventions, so the fixes raise the floor, not just the polish.
No handoffs between a research vendor, a design studio, and whoever reads the report. The people who run the audit are the same ones who can take the fixes into design — all Augment, working from one brief.
Designers who’ve audited and rebuilt real products — the findings come from experience, not a checklist run by a junior.
Each issue points to a specific screen and element, with the principle or the data behind it.
Severity and effort on everything, so you know what’s worth doing first and what can wait.
Start with a free 3-day trial — we’ll audit one real flow before anything is signed.
Every product is different, but an audit usually takes one of two shapes. We’ll tell you on the first call which one fits — and why.
We review every core flow end to end — one comprehensive pass across the whole experience. The right call before a redesign, a funding round, or a major roadmap decision.
We go deep on the flow that’s hurting most — onboarding, checkout, a key workflow — and turn it around fast. Lower cost, quicker to a plan you can act on.
Four stages, from the first conversation to a ranked roadmap your team can pick up. Hover any stage to see what’s in it.
We agree the flows to cover, the users and jobs behind them, the platforms, and what a good outcome looks like.
Simplify confusing workflows and bring an existing product into one consistent experience.
Learn moreBuild a steady rhythm of UX improvements with dedicated design support on a monthly subscription.
Learn moreAdd design capacity to your existing team, with designers working inside your tools and process.
Learn moreShort, honest answers — and if we missed one, our team would love to chat.
Choosing a design agency online is often a gamble. So we let you test the collaboration before you commit to anything.
Pick a small part of your existing product.
Watch our process in action and see if you enjoy working with us.
Get one or two screens designed during the trial.
Decide if you want to continue.
Ready when you are
Book a call and we’ll tell you honestly what an audit will surface — and whether a focused pass or a full review is the right place to start.
